Vollzeit
Linz, Austria
07.04.2026
Linz, Austria
Your territory
Help create a tools strategy for our Customer Relationship Management tooling (Zendesk) Configure and maintain omnichannel routing and AI features for efficient ticket distribution and automated responses Update and maintain help center themes, improve self-service flows to reduce overall ticket volume while boosting customer satisfaction Develop and maintain procedural and technical system documentation, troubleshooting guides, and self-service resources for internal stakeholders Administrate our tools on a daily basis, including but not limited to managing a multiple user setup, profiles and roles, customization of forms, fields, views, triggers, and other business rules Perform customization of fields, forms, views, business rules, workflows, email notifications, approval processes, reports, and dashboards Implement and support new system rollouts, as well as all required maintenance and upgrades in addition to recommendations for process improvements Be responsible for overall data quality in our Customer Relationship Management tooling (Zendesk) Troubleshoot and provide solutions for technical issues and escalations Provide new user accounts and manage licenses and permissions Assist in the training of new and current users Assist in data imports, exports, and updates while utilizing Explore and other tools, such as Tableau Work cross-functionally with teams and stakeholders Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Salzburg
09.04.2026
Linz, Salzburg
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- Conduct manual and automated tests using frameworks like Cypress, k6, and ChaosMesh.
- Maintain high-quality standards through comprehensive testing and best practices.
- Apply various testing techniques, including performance and security testing.
- Diagnose and resolve test failures with detailed analysis and collaboration.
- Work in a cross-functional, agile team environment using tools like Git, Jira, and Confluence.
- Engage in learning, share knowledge and support your team to achieve the best possible results together.
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Vollzeit
Klagenfurt, Linz Urfahr, Salzburg, Sankt Johann im Pongau
09.04.2026
Klagenfurt, Linz Urfahr, Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- Design and develop robust, scalable Java 21 services with Spring Boot 3 for high-availability solutions.
- Utilize modern backend technologies like Elasticsearch, Redis, RabbitMQ, and relational databases.
- Contribute to software architecture design and ensure future-proof backend services.
- Ensure code reliability and maintainability through rigorous testing and best practices.
- Work in a cross-functional, agile team environment using tools like Git, Jira, and Confluence.
- Engage in learning, share knowledge and support your team to achieve the best possible results together.
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- Design and develop high-performance Angular applications using TypeScript, HTML, and SCSS.
- Utilize modern frontend technologies like Angular 18, Nx, RxJS, and NgRx.
- Plan and architect scalable software solutions using established design patterns.
- Collaborate closely with UX experts to design and transform mockups into functional solutions.
- Work in a cross-functional, agile team environment using tools like Git, Jira, and Confluence.
- Engage in learning, share knowledge and support your team to achieve the best possible results together.
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Vollzeit
Klagenfurt, Linz, Salzburg, Sankt Johann im Pongau
09.04.2026
Klagenfurt, Linz, Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You will take on the technical and organisational management of our IT Security department.
- You will ensure the information security of our client solutions and products and continuously develop these further.
- You will design and manage IT security measures for complex control centre systems.
- You will work closely with internal teams to plan and implement security-related requirements.
- You will be the main point of contact for our customers on all matters relating to information security.
- You will support audits and assessments in the regulatory environment, particularly in accordance with NIS and BSI IT-Grundschutz.
- You will play an active role in shaping the strategic development of our security portfolio and our security standards.
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Vollzeit
Linz, Austria
05.04.2026
Linz, Austria
Your territory
Ensure the quality of mobile products and backend services relied on by millions of pet parents worldwide Own the QA process across mobile platforms (iOS, Android) and their supporting backend systems Plan, design, and execute manual test cases to ensure functional, usability, and regression coverage Perform end-to-end testing across mobile applications and APIs, ensuring seamless integration between client and server Collaborate closely with product owners, developers, and designers to refine acceptance criteria and catch issues early Contribute to automation efforts by identifying critical test cases suitable for automated coverage Participate in the development of new features and products, from early design discussions to release validation Act as a quality advocate within agile development teams (Scrum/Kanban), driving quality best practices and risk-based testing approaches Proactively improve our testing strategies, QA processes, and documentation Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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