Deine Aufgaben:
- Umsetzung von Prozess- und Technologieprojekten
- Durchführung von Voruntersuchungen zur Unterstützung von Kundenanfragen
- Planung, Durchführung und Dokumentation von Prozessentwicklungen
- Teilnahme an Fachveranstaltungen
- Kommunikation mit Kunden und Instituten
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Ihre Aufgaben
- Übernahme der Verantwortung für zentrale Customer-Service-Prozesse in der Rolle als SAP- und CRM-Key-User
- Analyse, Optimierung und Harmonisierung globaler Prozesse sowie Weiterentwicklung der relevanten Module
- Rollout des Prozesstemplates an internationalen Servicestandorten
- Planung und Durchführung von Workshops und Trainings für Anwender
- Unterstützung des SAP-Projektteams beim internationalen SAP-Rollout
- Mitwirkung an Projekten im Bereich Customer Service
- Kontinuierliche Prozessdokumentation und Sicherstellung von Standards
- Erstellung von Analysen und Reports zur Entscheidungsunterstützung
- Support und Beratung für unsere internationalen Gesellschaften
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Vollzeit
Linz, Austria
16.03.2026
Linz, Austria
Your territory
Work in an international company that puts their customers first and wants to provide an outstanding customer service experience Provide written support to customers globally through email and live chat, utilizing our ticket system Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests Utilize your tech know-how to efficiently address and troubleshoot technical issues Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
16.03.2026
Linz, Austria
Your territory
- Develop innovative software solutions that have a real-world impact, helping millions of pets stay safe and connected around the globe
- Develop and maintain scalable, high-performance applications using Ruby on Rails, NoSQL databases, and AWS services
- Work with cross-functional teams to meet business goals and project needs
- Shape the overall architecture by working closely with senior team members and architects, ensuring robust design principles
- Promote quality in every aspect of development by implementing best practices in coding, design, and testing
- Conduct code reviews, mentor junior developers, and foster a culture of learning
- Stay updated with new technologies and improve development processes
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
16.03.2026
Linz, Austria
Your territory
Work in an international company that puts their customers first and wants to provide an outstanding customer service experience Monitor social channels and inboxes and provide swift, helpful responses via social media tools and email Identify and escalate complex or high-priority customer complaints to the appropriate departments (e.g. Technical Support, Management) while ensuring the customer is kept informed Protect Tractive's brand image by maintaining a polite, professional and empathetic tone, even in challenging situations Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests Utilize your tech know-how to efficiently address and troubleshoot technical issues Enjoy working with AI and automation tools to continuously improve our customer support processes Work cross-functionally with the Community & Marketing Team as well as our Social Media Team Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
16.03.2026
Linz, Austria
Your territory
- Shape the future of embedded systems by developing cutting-edge firmware that powers innovative pet tech products used by millions around the world
- Dive into the code to keep our products running at their best – spotting and fixing errors while optimizing key metrics like power efficiency, accuracy, and data volume for peak performance
- Engage with cutting-edge technologies like GPS, Cellular, or BLE, establishing yourself as the go-to expert and innovator in your specialized area
- Take end-to-end responsibility for feature development – bringing complex ideas to life and ensuring they work seamlessly in the field
- Prepare class diagrams and work closely with our Architects to bring feature implementations to life
- Team up with Backend, Tech Support, and QA to drive projects forward on your own, ensuring successful outcomes
- Play an active role in retrospectives, offering fresh ideas to continually improve our team processes and workflows
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
16.03.2026
Linz, Austria
Your territory
- Develop world-class software solutions for a global leader in the pet tech industry
- Work with modern technologies to elevate our in-house manufacturing, logistics, and RMA platforms - key tools ensuring the efficient production and distribution of millions of GPS trackers globally
- Help your teammates grow through mentoring and guidance, empowering them to overcome obstacles, sharpen their skills, and continuously improve
- Design, develop, and launch new features across the entire stack— while ensuring solutions deliver high performance, reliability, and seamless user experience
- Lead the architectural design, development, and seamless integration of third-party services to amplify our platform’s capabilities
- Bring your passion for technology to the team, driving innovative solutions that push the boundaries of what's possible
- Analyze existing processes, identify bottlenecks, and drive performance improvements - making our systems faster, more efficient, and more scalable
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
16.03.2026
Linz, Austria
Your territory
Ensure the quality of mobile products and backend services relied on by millions of pet parents worldwide Own the QA process across mobile platforms (iOS, Android) and their supporting backend systems Plan, design, and execute manual test cases to ensure functional, usability, and regression coverage Perform end-to-end testing across mobile applications and APIs, ensuring seamless integration between client and server Collaborate closely with product owners, developers, and designers to refine acceptance criteria and catch issues early Contribute to automation efforts by identifying critical test cases suitable for automated coverage Participate in the development of new features and products, from early design discussions to release validation Act as a quality advocate within agile development teams (Scrum/Kanban), driving quality best practices and risk-based testing approaches Proactively improve our testing strategies, QA processes, and documentation Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
16.03.2026
Linz, Austria
Your territory
Translate business requirements, user needs, and technical specifications into intuitive, high-fidelity mockups, wireframes, and prototypes for responsive web interfaces Adhere to and actively contribute to our existing design system, ensuring all new designs leverage established components and patterns Conduct customer interviews and usability tests, and leverage both qualitative feedback and quantitative data - tracking customer behavior, analyzing metrics, and running experiments - to validate and iterate on designs Develop and refine site structures and navigation through journey architecture and mapping (for example user flow diagrams, sitemaps) to optimize user pathways Utilize motion in the design of interactive components to enhance both usability and visual appeal Prepare production-ready design assets, specifications, and clean handoffs for developers, ensuring all technical details and interactions are clearly documented Stay up to date with the latest web design trends, technologies, and best practices Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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