Vollzeit
Linz, Austria
07.04.2026
Linz, Austria
Your territory
Help create a tools strategy for our Customer Relationship Management tooling (Zendesk) Configure and maintain omnichannel routing and AI features for efficient ticket distribution and automated responses Update and maintain help center themes, improve self-service flows to reduce overall ticket volume while boosting customer satisfaction Develop and maintain procedural and technical system documentation, troubleshooting guides, and self-service resources for internal stakeholders Administrate our tools on a daily basis, including but not limited to managing a multiple user setup, profiles and roles, customization of forms, fields, views, triggers, and other business rules Perform customization of fields, forms, views, business rules, workflows, email notifications, approval processes, reports, and dashboards Implement and support new system rollouts, as well as all required maintenance and upgrades in addition to recommendations for process improvements Be responsible for overall data quality in our Customer Relationship Management tooling (Zendesk) Troubleshoot and provide solutions for technical issues and escalations Provide new user accounts and manage licenses and permissions Assist in the training of new and current users Assist in data imports, exports, and updates while utilizing Explore and other tools, such as Tableau Work cross-functionally with teams and stakeholders Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
03.04.2026
Linz, Austria
Your territory
Work in an international company that puts their customers first and wants to provide an outstanding customer service experience Provide written support to customers globally through email and live chat, utilizing our ticket system Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests Utilize your tech know-how to efficiently address and troubleshoot technical issues Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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AT - Schwertberg
- Succession Planning: Prepare as an expert or future leader through our Young Professional Program, with training tailored to your career goals.
- Varied:Â During the program, you will gain deep insights into sales strategies and market mechanisms of the automotive sector.
- Personal:Â Benefit from a customized roadmap in our Young Professional Program, designed to enhance your unique talents and career prospects.Â
- Comprehensive:Â Discover the complexity and layers of our external services and internal processes.Â
- Independent:Â Take an active role in our projects both domestically and internationally. Your ideas and dedication directly contribute to the success of our projects.Â
- International:Â You will work with colleagues from all over Europe and contribute to projects that transcend national borders.
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Vollzeit
Linz, Austria
09.04.2026
Linz, Austria
Your territory
- Develop innovative software solutions that have a real-world impact, helping millions of pets stay safe and connected around the globe
- Develop and maintain scalable, high-performance applications using Ruby on Rails, NoSQL databases, and AWS services
- Work with cross-functional teams to meet business goals and project needs
- Shape the overall architecture by working closely with senior team members and architects, ensuring robust design principles
- Promote quality in every aspect of development by implementing best practices in coding, design, and testing
- Conduct code reviews, mentor junior developers, and foster a culture of learning
- Stay updated with new technologies and improve development processes
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
06.04.2026
Linz, Austria
Your territory
- Develop world-class software solutions for a global leader in the pet tech industry
- Work with modern technologies to elevate our in-house manufacturing, logistics, and RMA platforms - key tools ensuring the efficient production and distribution of millions of GPS trackers globally
- Help your teammates grow through mentoring and guidance, empowering them to overcome obstacles, sharpen their skills, and continuously improve
- Design, develop, and launch new features across the entire stack— while ensuring solutions deliver high performance, reliability, and seamless user experience
- Lead the architectural design, development, and seamless integration of third-party services to amplify our platform’s capabilities
- Bring your passion for technology to the team, driving innovative solutions that push the boundaries of what's possible
- Analyze existing processes, identify bottlenecks, and drive performance improvements - making our systems faster, more efficient, and more scalable
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
05.04.2026
Linz, Austria
Your territory
- Shape the future of embedded systems by developing cutting-edge firmware that powers innovative pet tech products used by millions around the world
- Dive into the code to keep our products running at their best – spotting and fixing errors while optimizing key metrics like power efficiency, accuracy, and data volume for peak performance
- Engage with cutting-edge technologies like GPS, Cellular, or BLE, establishing yourself as the go-to expert and innovator in your specialized area
- Take end-to-end responsibility for feature development – bringing complex ideas to life and ensuring they work seamlessly in the field
- Prepare class diagrams and work closely with our Architects to bring feature implementations to life
- Team up with Backend, Tech Support, and QA to drive projects forward on your own, ensuring successful outcomes
- Play an active role in retrospectives, offering fresh ideas to continually improve our team processes and workflows
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Vollzeit
Linz, Austria
05.04.2026
Linz, Austria
Your territory
Ensure the quality of mobile products and backend services relied on by millions of pet parents worldwide Own the QA process across mobile platforms (iOS, Android) and their supporting backend systems Plan, design, and execute manual test cases to ensure functional, usability, and regression coverage Perform end-to-end testing across mobile applications and APIs, ensuring seamless integration between client and server Collaborate closely with product owners, developers, and designers to refine acceptance criteria and catch issues early Contribute to automation efforts by identifying critical test cases suitable for automated coverage Participate in the development of new features and products, from early design discussions to release validation Act as a quality advocate within agile development teams (Scrum/Kanban), driving quality best practices and risk-based testing approaches Proactively improve our testing strategies, QA processes, and documentation Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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