Social Media Support Specialist
Paw Full-time (4 days, 35h/week)
Map pin Linz, Austria
Tractive is the most trusted name for keeping cats and dogs safe and healthy. The secret to our success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Want to be part of our story? Check out this role and see if you’re a good match!
Your territory
As part of our Customer Experience team, you will:
Work in an international company that puts their customers first and wants to provide an outstanding customer service experience
Monitor social channels and inboxes and provide swift, helpful responses via social media tools and email
Identify and escalate complex or high-priority customer complaints to the appropriate departments (e.g. Technical Support, Management) while ensuring the customer is kept informed
Protect Tractive's brand image by maintaining a polite, professional and empathetic tone, even in challenging situations
Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests
Utilize your tech know-how to efficiently address and troubleshoot technical issues
Enjoy working with AI and automation tools to continuously improve our customer support processes
Work cross-functionally with the Community & Marketing Team as well as our Social Media Team
Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Your profile
Key requirements:
Familiarity and professional experience with social media platforms such as Facebook, Instagram, X, TikTok, Trustpilot and similar channels
Familiarity with Sprout, Brandwise or similar social media management tools
Experience with engaging in community forums is a plus
Excellent English skills (C2)
Any additional language skills are a plus
Ideally, professional experience in customer service and with ticket systems
Valid work permit for Austria (mandatory and non-optional!)
Does this sound like you?
Interested in new technologies
Team player with strong communication skills
Proactive, self-sufficient and motivated to learn
Excited to work in Austria alongside an outstanding team
Happy to work in a company with flat hierarchies and short decision paths
Salary range
Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 35.000 full-time - at Tractive that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.
Benefits
- Calendar Icon 4 Day Work Week
- Hybrid Hybrid Setup
- Clock Icon Flexible Schedule
- Paw Icon Pawternity Leave
- Globe Icon International Team
- Heart Icon Wellness Bonus
- Transport Icon ½ Price Public Transport
- Notebook Icon Online Learning Budget
- Path Icon Relocation Support
See how our team members would describe Tractive in just one word.
