2 IT Support Specialist Linz Jobs in Oberösterreich
Vollzeit
Linz, Austria
16.03.2026
Linz, Austria
Your territory
Work in an international company that puts their customers first and wants to provide an outstanding customer service experience Monitor social channels and inboxes and provide swift, helpful responses via social media tools and email Identify and escalate complex or high-priority customer complaints to the appropriate departments (e.g. Technical Support, Management) while ensuring the customer is kept informed Protect Tractive's brand image by maintaining a polite, professional and empathetic tone, even in challenging situations Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests Utilize your tech know-how to efficiently address and troubleshoot technical issues Enjoy working with AI and automation tools to continuously improve our customer support processes Work cross-functionally with the Community & Marketing Team as well as our Social Media Team Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things” Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
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Ihre Aufgaben
- 2nd-Level-Support und Incident Management
- Bearbeitung von Tickets (anwenderseitige und technische Anfragen)
- Fehleranalysen
- Support für zusätzliche Funktionalitäten und Rollen im System
- Mitarbeit bei der Systembereinigung und Systemwartung
- Unterstützung beim Release Management
- Erstellung und Anpassung von Anwender- und Systemdokumentationen
- Zusammenarbeit mit internen Fachbereichen und externen Partner:innen
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