3 Customer Service Manager Jobs in Oberösterreich
RESPONSIBILITIES
- Completed technical training (HTL) or a degree in food technology, biotechnology, process engineering, natural sciences, or a comparable field.
- Alternatively, at least three years of experience in quality management, preferably with a focus on complaint handling.
- Fluent English is required; German is a plus.
- Strong communication skills and the ability to articulate findings clearly.
- A precise, structured, and independent way of working.
- Problem-solving mindset and a strong sense of accountability.
- Ability to analyze data, recognize trends, and interpret quality-related information.
- A proactive attitude toward continuous improvement and innovation.
- Fast comprehension and adaptability, even under pressure.
- Enjoyment of teamwork and collaboration in an international environment.
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RESPONSIBILITIES
- Lead the implementations and rollouts of services across Red Bull and its subsidiaries.
- Coordinate scope, budget, time, quality and external implementation teams/partners.
- Deliver projects based on Red Bull project management standards and principles. Collaborate closely with external vendors, internal teams such as architects and business partners.
- Oversee stakeholder engagement, risk mitigation and test management activities.
- Drive roadmaps and solutions to the company’s benefit.
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Die Rolle
- Mindestens 4 Jahre Berufserfahrung im IT-Bereich eines Unternehmens – idealerweise im Applikationsumfeld (CX)
- Erfahrung im IT Projekt- und Servicemanagement
- Erfahrung im CRM/CX/CDP-Umfeld
- Grundkenntnisse in Softwareentwicklung und -architektur (speziell SaaS/Cloud) sowie IT-Infrastrukturkenntnisse
- Ausgeprägte analytische und konzeptionelle Fähigkeiten
- Kollaborative und selbstmotivierte Persönlichkeit
- Strukturierte Arbeitsweise, kommunikationsstark, lösungs- und zielorientiert, teamfähig
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